The firmware update is metered through the internet. When the allowed number of updates is exceeded, you will get a "Download count exceeded, contact firstname.lastname@example.org"
But there are certain firewalls that can block the update program, and in that case you will get this error when updates are still available.
To check this another menu line item was added to the Help menu of FirmUp, which is below the help (the name helps us debug the setup), and when selected will display a simple page with the number of counts, if that number is greater than 0 then, you should be able to update the firmware, unless the firewall is blocking you.
The work-around for the firewall blocking, is go to another internet site. I've only seen this behind one corporate firewall.
Questions about the BASICtools and MakeItC
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